As someone accessing mental health and wellbeing services, your rights are covered under the Health and Disability Act.

In summary, this means you have the right to:

  • Always be treated with respect, dignity, honesty, and care
  • Receive full information about health and support services that are available to you
  • Receive support that lets you live well in the communities of your choice
  • Choose who you would like to be involved in your recovery journey.
  • You have the right to receive services that meet agreed standards and you have the right to make a complaint.

Below are some helpful services.

Your privacy is protected in any health service

Manage complaints from people receiving a health service provides information on your rights

The Health Advocates Trust can help you make a complaint and also help to resolve it

The Ministry of Health governs health services through directives and legislation

The Mental Health and Wellbeing is closely aligned to the Ministry of Health acting as an advisory body and recommending best practice or evidence based information