As someone accessing mental health and wellbeing services, your rights are covered under the Health and Disability Consumer Code of Rights.

In summary, this means you have the right to:

  • Always be treated with respect, dignity, honesty, and care
  • Receive full information about health and support services that are available to you
  • Receive support that lets you live well in the communities of your choice
  • Choose who you would like to be involved in your recovery journey.
  • You have the right to receive services that meet agreed standards and you have the right to make a complaint.

If you are a whānau member of someone who uses our service, you have rights too.

As a person who supports someone with a mental illness, you have the right to be heard, respected and to access information and support.

If you are supporting a family member, you also have the right to be included in the planning, delivery and review of services provided to them, as long as they agree.

Info for family and whānau

Family, whānau and friends can provide the hope, love and support that a person needs to recover from mental illness.

Arataki Ministries encourages the individuals that we support to involve family, whānau and friends in their recovery and care. We do recognise that it is up to the individual to determine who they would like to be involved in their care and how.

It can be stressful when someone you love is experiencing mental illness. If you are a family member or friend of someone who is experiencing mental illness, you may have questions and want to access support for yourself. Arataki will do their best to provide you with the information you need.

Arataki Ministries highly recommends Yellow Brick Road. This is an organisation set up to provide support to families affected by mental illness. You can connect to Yellow Brick Road through their website here.